APSYS PROGRAMMES

Authentic solutions developed by experts

CUSTOMER SERVICE

Authentic programme to improve the customer experience

The programme aims to provide the highest quality of service to customers of commercial properties, providing them with a unique shopping experience and consequently building their loyalty. The programme is an important part of building Apsys’ competitive advantage as a commercial property manager.

Programme fundamentals:

→ constantly developed and updated survey

→ cooperation with an independent research agency

→ services and amenities allocated to 6 groups

→ specific categories of managed properties

→ market benchmarks for a reliable overview of the market

→ Must Have factors – mandatory features for each centre

→ internal competition to stimulate creativity